1. Introduction
Thank you for shopping with GlimmerTots ("we," "us," or "our"). We strive to provide quality educational products and resources for families, educators, and little learners. Please review our refund and return guidelines below.
2. Digital Products (Printables, E-books, Downloads)
Due to the nature of digital products, all sales of downloadable items are final. Once a purchase is completed and the files have been accessed or downloaded, we are unable to offer refunds, exchanges, or cancellations.
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Exceptions may apply in cases of:
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Accidental duplicate purchases.
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Technical issues preventing file access (not related to user device limitations) after troubleshooting.
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If you encounter a problem, please contact us at sales@glimmertots.com within 5 days of purchase.
2. Physical Products Purchased on GlimmerTots.com
We accept returns and exchanges for eligible physical items purchased directly from our website under the following conditions:
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Items must be returned in unused, original condition and packaging.
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A return request must be submitted within 14 days of delivery.
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Customers are responsible for return shipping costs unless the product was defective or incorrect.
Non-Returnable Items:
The following items are deemed to be non-refundable due to their nature:
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Gift cards
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Sale items or clearance products
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Opened educational kits or materials
Refund Process
Once your return is received and inspected, we will notify you via email about the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
3. Purchases via Third-Party Platforms (e.g., Amazon, Etsy, Others)
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For any purchases made through third-party marketplaces such as Amazon, Etsy, or other platforms, the respective platform’s refund, return, and exchange policies apply.
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GlimmerTots has no control over the transaction or processing of returns made through external vendors.
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Please refer to the relevant third-party platform’s policies and reach out to their customer support for assistance with those orders.
4. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item from GlimmerTots.com:
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Notify us within 5 days of receiving your order.
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Provide a clear photo of the item and its packaging.
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We will arrange a replacement, exchange, or refund at no extra cost to you.
5. Cancellations
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Digital Products
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Cancellations are not available once a digital order is confirmed and access/download links have been issued.
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Physical Products
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Order cancellations for physical products may be requested within 24 hours of purchase, provided the item has not yet shipped. Contact sales@glimmertots.com with your order details.
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6. Contact Information
For questions about this Refund Policy, please reach out to us via our Contact Us page located at https://www.glimmertots.com/contact-us.
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7. Changes to Our Policy
We may update this Refund Policy from time to time to reflect changes in our services, operational procedures, or legal requirements. When revisions are made, the "Last Updated" date at the top of this page will be amended accordingly.
Notification of Changes:
If we make material or significant changes to this policy, we will notify users by:
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Posting the revised version on this page.
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Sending an email notification to subscribers of our mailing list, where applicable.
We encourage you to review this Refund Policy periodically to stay informed about how we handle returns, exchanges, and refunds. Your continued use of our website and services following any updates constitutes your acceptance of the revised policy terms.
8. Contact Us
If you have any questions, concerns, or feedback about these Terms and Conditions, please contact us through the methods provided on our "Contact Us" page located at https://www.glimmertots.com/contact-us.